Search our FAQs

FAQs

Using your Safe Night Net safely

Is the Safe Night Net suitable for my child?

What should I know to use the Safe Night Net safely?

From what age can the Safe Night Net be used?

Is the Safe Night Net unsuitable for some people?

Does the Safe Night Net work with video monitors?

Does the Safe Night Net lock?

General questions

Does the Safe Night Net have to be used with the IKEA Kura bed?

Which size Safe Night Net should I choose?

How strong is the Safe Night Net?

Does the Safe Night Net come with the wooden frame?

Can I use this with the IKEA Kura bed in the bunk position?

Does my IKEA Kura bunk ladder have to be in any particular position on the bed for this to work?

Can you make the Safe Night Net without a roof on it so the top is open?

Do I need any special tools to install the Safe Night Net?

What mattress should I use with the IKEA Kura bed?

Can the Safe Night Net be washed?

Does the Safe Night Net provide mosquito protection?

In some of your product photos, the beds are decorated. What did you use?

Pricing, shipping, returns and taxes

Why is your store declining my credit card?

Do you guarantee your product?

What is your shipping policy?

What's your returns policy?

Will I have to pay customs taxes or duties on my purchase?

I am ordering from the UK. What do I need to do?

Why do you require a phone number at check-out?

Does the Safe Night Net ever go on sale?

Do you offer discounts on multiple purchases?

Why does the price vary slightly from day to day?

Can't you make the Safe Night Net cheaper?

What happens if my shipment is delayed?

Buying from IKEA

Is there an IKEA store in my country?

What if I can't get to an IKEA store?

Is the Safe Night Net affiliated with IKEA?