We offer free shipping with tracking to Australia, New Zealand, the US, Canada, most of Western Europe and much of Asia. A signature is required on delivery.
Regretfully, we have to charge a fee for shipping to some regions due the significant cost. This includes the Middle East, Eastern Europe, South America and Africa.
We usually ship within one or two business days of receiving an order. It then takes around two weeks for the parcel to reach most parts of the world. The speed depends on your country's customs service. At present, due to Covid-19, it can take substantially longer. Unfortunately, how long it will take is unpredictable.
Please note that our pricing does not include any customs taxes or duties payable in your country, with the exception of GST in Australia. You may be charged customs taxes or duties on your purchase once it reaches your country depending on local law. You will be responsible for these charges. The charges will be based on the commercial invoice and customs declaration included with our shipment.
When we ship to Europe we write "Goods for disabled people: relief claimed" on parcels sent to EU countries and this seems to eliminate or reduce VAT, although we cannot guarantee it will.
If you are buying from the UK, you must complete this declaration, and email it to us at email@example.com before we can ship your Safe Night Net. The declaration should exempt you from paying VAT on your Safe Night Net if you are buying the Safe Night Net for domestic use for a child with a disability.
Please note that if you enter the wrong shipping address at check-out, we will not be responsible for the missing delivery.